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Orders & Payments
Below are some of are common questions about Orders & Payments
How do I place an order?
Simply browse our store, add your favorite products to the cart, and proceed to checkout. You’ll be guided step by step to complete your order securely.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout. All payments are processed through trusted gateways to protect your information.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of purchase. Please contact us at [Your Email] as soon as possible.
Is my payment information safe?
Yes. We use SSL encryption and secure third-party payment processors, so your details remain private and protected.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 5–10 business days in the U.S. and 10–20 business days internationally.
Do you provide tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package.
What if my package is delayed or lost?
While rare, shipping delays can occur due to courier or customs issues. If your package hasn’t arrived within the estimated timeframe, contact us and we’ll assist you.
What is your return policy?
Items may be returned within 14 days of delivery if unused and in original packaging. Please note that opened beauty/health products cannot be returned for hygiene reasons.
How do I request a return or refund?
Please email us at [Your Email] with your order details. Once approved, you’ll receive return instructions. Refunds are issued back to your original payment method within 7–10 business days.